By Matt Gramcko on uxdesign.cc
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This article by Matt Gramcko explores the importance of understanding nonverbal cues during UX research. It provides insight into how to read body language, such as defensive poses and averted contact, to gain a better understanding of users. It also provides general solutions for when users are exhibiting negative body language. The article also encourages UX researchers to pay attention to what users do, not just what they say. Finally, it suggests video recording is a great way to capture these expressions and add context to user responses or decisions.