By The CRM Team on youtube.com
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In this step, you'll learn about Henrik Newberg's picture that has gone viral about agile and lean development. The picture is a metaphor for product development, using a car as an example. The idea is to identify the "skateboard equivalent" or the smallest thing you can put in the hands of real users and get real feedback. This will give you the vitally needed feedback loop and will give both you and your customer control over the project. You can learn and make changes instead of just following the plan and hoping for the best.