Project Quality Management Overview | PMBOK Video Course

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In this step you'll learn about project quality management and the importance of quality assurance. Quality is the degree to which a set of inherent characteristics fulfills requirements while grade is the number of features or benefits of the product itself. Prevention is preferred over inspection and cost of quality includes all costs incurred over the life of the product by investment in preventing non conformance to requirements. Lastly, customer satisfaction, stakeholder engagement, and continuous improvement are all important considerations for project quality management."